Privacy Policy

Overview

This Privacy Policy explains how Grounding Heart (“we”, “us”, or “our”) collects, uses, and protects your information when you visit or make a purchase from groundingheart.com (the “Site”).

---

Information We Collect

We collect the following types of information:

• Personal Information: Name, billing address, shipping address, payment information, email, and phone number.
• Device Information: IP address, browser type, and cookies used for analytics and optimization.
• Order Information: Products purchased and any customer service interactions.

---

How We Use Your Information

We use this data to:

• Process and fulfill your orders
• Communicate with you
• Screen for potential risk or fraud
• Improve our products, services, and website performance
• Provide personalized offers or marketing (with your consent)

---

Sharing Your Information

We only share your information with trusted third parties when necessary, including:

• Shopify (our ecommerce platform)
• Payment processors
• Shipping and logistics partners
• Email and SMS service providers

We do not sell customer data.

---

Data Retention

We retain order information for our records unless you request that we delete it.

---

Your Rights

Depending on your location, you may have the right to access, update, or delete your personal information.
To submit a request, contact us at support@groundingheart.com.

---

Minors

The Site is not intended for children under the age of 13.

---

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or to comply with legal requirements.