Shipping policy
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed slightly. We will notify you if there is a significant delay.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: 3–7 business days (after dispatch)
- Express Shipping (if available): 1–3 business days (after dispatch)
Delivery times may vary depending on your location and courier service delays.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS, allowing you to monitor your delivery status.
Shipping Locations
We currently ship worldwide for our Grounding/Earthing Sheets, and within Australia only for our Pet Beds. If your location is not available at checkout, please contact us for assistance.
Delays & Issues
We are not responsible for delays caused by customs, courier disruptions, weather conditions, or incorrect address details provided by the customer.
If your order is delayed beyond the estimated timeframe, please contact us and we will assist you in tracking it.
Incorrect Address
Please ensure all shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
Lost or Stolen Packages
We are not liable for lost or stolen packages once marked as delivered. If you believe your package is missing, please contact the courier service first, then reach out to us for support.
Contact Us
If you have any questions about shipping, please contact us at:
support@groundingheart.com