Shipping Policy
Order Processing
Orders are processed within 1–2 business days. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.
Shipping Times
Shipping times vary by location:
• Australia: 3–8 business days
• United States: 7–15 business days
• Canada: 10–20 business days
• United Kingdom: 7–14 business days
• Rest of World: 10–20 business days
Please note these are estimates and may vary due to carrier delays or seasonal demand.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery address.
Incorrect Addresses
If you entered an incorrect shipping address, please contact us immediately at support@groundingheart.com.
We cannot guarantee changes once the order has been shipped.
Lost or Delayed Packages
If your tracking shows no movement for more than 10 days, contact us and we will assist you in investigating the issue or arranging a replacement where appropriate.
Customs, Taxes and Duties
International customers are responsible for any customs fees, import duties, or taxes charged by their local authorities.